Account Operations Representative

Are you ready to manage key strategic accounts and drive operational excellence?

We are looking for an Account Operations Representative (AOR) to join Converse. In this full-time role, you’ll play a vital part in ensuring sustainable and profitable growth for strategic accounts by managing orderbook execution, driving supply chain efficiencies, and delivering exceptional customer service.

As an AOR, you will lead MPO-related projects, represent MPO in Integrated Account Team meetings, and execute the Account Development Plan for strategic partners. Your role will require a passion for data and analytics, strong project management skills, and the ability to simplify complex challenges.

Key Responsibilities:

• Represent MPO in Integrated Account Team meetings, presenting updates on projects and key seasonal KPIs.
• Own and execute the Account Development Plan and build strong relationships with strategic partner counterparts.
• Lead and execute MPO-related projects such as profitability initiatives and supply chain implementation.
• Track progress against business goals, driving goal-setting and forecasting processes with account teams.
• Ensure orderbook quality through reconciliation processes and collaboration with commercial and buying teams.
• Manage seasonal execution, proactively addressing holds, cancellations, returns, and other operational needs.
• Oversee shipping, including processing requests, managing distribution centers, and resolving delivery performance issues.
• Monitor and manage product launches to support brand initiatives and marketplace strategies.
• Deliver superior customer service by ensuring operational performance meets agreed SLAs and taking action to improve when needed.
• Analyze internal processes and shipping performance, identifying areas for improvement and implementing changes.

• A hybrid working model of 3 days in the office and 2 days from home.
• 25 vacation days for full-time employees.
• Commuting allowance of €0.23 per km, with a maximum of €23 net per office day.
• Work from home allowance of €5 per day on remote workdays.
• 8.33% holiday allowance.
• Participation in a pension plan, fully covered by Adecco for the first year.
• 25% discount in the employee store.
• Free access to the online learning platform, Adecco Academy.
• Access to gym facilities on campus.

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.

• Minimum Bachelor's degree in Business Management and/or Supply Chain
• 4 years of relevant experience in Operations/Supply Chain
• 4 years of experience in a multinational consumer products environment, and a good understanding of consumer, retail and servicing the marketplace.
• Experience in managing supplier/customer relationships
• Customer Service mindset with focus on delivering superior customer service
• Demonstrate strong conceptual understanding of supply chain business models
• Advanced analytical and problem-solving skills including technical reporting skills
• Strong interpersonal and written/verbal English communication skills in a multinational environment with the ability to effectively communicate and influence various levels within a matrix structure
• Advanced level proficiency in using MS Word, Excel, PowerPoint. Experience with SAP is a plus

Apply now via the green button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!