Are you a communication wonder and do you love analyzing and helping out when technical incident happen? Then we are looking for you!
Wat ga je doen?As an Incident Management Specialist, you will be the primary point of contact during technical incidents. You will analyze logs, dashboards, and monitoring tools to quickly and effectively diagnose and resolve issues. You will also be responsible for documenting incidents, performing trend analyses, and ensuring clear communication with stakeholders.
You will work closely with engineers, development teams, and service owners to prevent recurring issues. Additionally, you will actively participate in postmortems and Root Cause Analysis (RCA) meetings, ensuring follow-up actions are implemented to improve monitoring, automation, and code quality.
Wat bieden wij?- An attractive salary between €3.000 and €3.400 gross a month based on a fulltime workweek;
- 25 holidays (FT-workweek) and 8% holidayallowance;
- A challenging and responsible role within a technically innovative organization;
- Collaboration with enthusiastic and skilled colleagues;
- Opportunities for professional growth and career development;
- The chance to make a real impact on the reliability and performance of key business processes.
Waar ga je werken?You will join a dynamic and innovative organization where collaboration between engineering, product, and leadership teams is key. There is a strong focus on continuously improving our IT and customer service systems, including the Webex platforms and AWS infrastructures.
The culture is proactive, solution-driven, and centered around transparency and knowledge sharing.
Wat vragen wij?- Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures.
- Experience analyzing logs, dashboards, and monitoring tools.
- Strong documentation, trend analysis, and incident tracking skills.
- Proactive and results-driven mindset with excellent communication and leadership abilities.
- Hands-on experience with incident management tools such as JIRA, PagerDuty, and ServiceNow.
- Familiarity with observability platforms such as Splunk, ServiceNow, JIRA, or Grafana is a plus.
- Ability to engage effectively with engineering, product, and leadership teams.
- Experience leading and documenting Root Cause Analysis (RCA) efforts and driving actionable improvements.
Interesse?Is this the role you've been looking for? Don't wait any longer and apply now by pressing the application button!