Are you someone who excels in customer focus and tackles problems with creative solutions? Looking for a role where you can impact customer satisfaction? If you want to work in a dynamic environment that values your skills, this position is for you!
What does your workday look like?
As a Senior Customer Service Representative, you will be the first point of contact for our customers. Your day begins with responding to incoming calls and emails, ensuring that each interaction ends on a positive note. You'll manage daily operational tasks, such as processing orders and monitoring order status. When escalations arise, you’ll be the problem solver who does everything possible to maintain customer satisfaction. You’ll also collaborate regularly with sales teams and other departments to optimize processes and speed up order fulfillment.
Waar ga je werken?
You have the chance to join a leading company in the scientific field, recognized for its commitment to integrity, intensity, involvement, and innovation.This company is dedicated to enabling customers to make the world healthier, cleaner, and safer. The company provides essential tools and solutions for laboratories, researchers, and healthcare professionals worldwide, tackling critical challenges such as environmental protection and disease research. With a strong focus on teamwork and collaboration, you’ll be part of a supportive environment that values your contributions and helps drive meaningful change in the scientific community.
Wat vragen wij?
- At least 5 years of experience in an international customer service environment.
- Excellent communication skills in Dutch and English; knowledge of Swedish is a plus.
- Proficiency in SAP and Microsoft Office, especially Excel.
- Strong analytical and problem-solving abilities.
- Capability to build relationships and work effectively in a team.
- Ability to perform well under pressure in a rapidly changing environment.
What do we offer?
- A competitive gross monthly salary based on knowledge and experience.
- A flexible work structure with the option for hybrid work (1 day at home, 4 days in the office).
- Abundant opportunities for professional development and growth within the organization.
- A culture that values diversity and inclusion.
- A supportive and engaged team.
Do you see yourself working as a customer service representative? Apply before the 31th of october! Do you have any questions or need more information? Call us on 076-5205777 or send an email to breda@adecco.nl.