People Solutions Services Advisor

The Regional People Solutions Service Advisor provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions. Advisors research HR related issues for employees including payroll, HR policy, and rewards related issues. Advisors escalate complex inquires within People Solutions as needed, responding to support needs via phone and electronic tickets. This role will Coordinate across People Solutions to provide seamless service delivery and an optimal teammate experience. Provide creative insights on opportunities to elevate HR experiences for Nike Teammates and leaders 

• Serves as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
• Answer standard routine questions and provide general guidance on HR inquiries from Nike Teammates and Managers. This includes support for self-service, general policy questions, employment verifications, and follow ups on tickets.
• Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
• Triage and escalate unresolved HR customer inquiries to relevant teams as needed
• Understand and provide available standard reports to teammates as needed
• Conduct research related to specific inquiries, working to deliver with quality and speed 

• Nike maintains a hybrid working model, 3 days in the office, 2 days from home.
• 25 vacation days if you work 40 hours per week a full year
• Commuting allowance of €0.23 cent per km/max of €23 net per office day
• Work from home allowance of €5 per day on days you are working from home
• 8.33% holiday allowance
• Participation in pension plan, fully covered by Adecco in the first year
• 25% discount in the employee store
• Free access to the online learning platform Adecco Academy
• Access to the gym facilities on campus

NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks.

• Customer service, communication, and listening skills to a broad business audience
• Adaptable to different customer types and situations, using emotional intelligence and empathy
• Knowledge of the People Solutions services and intersection points
• Ability to work in teams effectively
• Resourcefulness and ability to find answers quickly
• Ability to multi-task and manage different issues at once by providing support over multiple, ongoing channels
• Driven by a highly-driven teamwork environment and collaborative culture
• Ability to speak, read & write French

Apply now via the green button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!