Are you a proactive and strategic leader passionate about improving customer experience and driving impactful programs at scale? We’re looking for a results-driven Strategic Program Manager – Account Support to lead high-impact initiatives across our EMEA customer experience organization. This is your opportunity to shape operational excellence, unlock efficiencies, and elevate customer satisfaction across diverse markets.
What are you going to do?As the Strategic Program Manager – Account Support, you’ll:
- Design and optimize CX support programs across EMEA, driving strategic projects that enhance customer experience and streamline account-related support operations;
- Leverage data insights to identify trends, surface opportunities, and shape decision-making at leadership levels;
- Develop scalable solutions, prioritizing cost efficiency, quality improvements, and exceptional customer outcomes across multiple geographies;
- Own cross-functional initiatives, including product rollouts, tooling upgrades, and process/policy enhancements with clear business impact;
- Establish governance models to address complex, cross-market challenges while ensuring alignment with global business strategies;
- Build strong stakeholder relationships across regions and functions, influencing without authority to secure alignment and resources;
- Mentor and guide regional program teams, enabling excellence in execution and continuous learning.
What do we offer?- A salary between €8.000,- and €9.000,- gross per month based on a 40-hour workweek;
- A performance bonus: €21,000 annually, paid quarterly;
- Option to work hybrid (Tuesday and Thursdays in office);
- 25 vacation days;
- 8.33% vacation allowance;
- Pension accrual from day 1 of employment;
- A high-impact role in an international company that’s redefining mobility and CX.
Where will you work?Our client is a leading innovator in the mobility sector, transforming transportation and local logistics for individuals and businesses alike. With technology at the core and customer obsession as a guiding principle, they’re setting new standards for efficiency, accessibility, and support. Join their mission to create seamless, human-centered experiences in every journey.
What do we ask?- 6+ years of experience in program management, customer support operations, or strategy execution in fast-paced environments;
- Proven self-starter: able to scope, structure, and lead programs with limited direction and high autonomy;
- Strong business acumen: understand business drivers, external trends, and make data-informed decisions that align with strategic goals;
- Analytical mindset: adept at working with complex datasets, uncovering insights, and telling compelling, data-driven stories;
- Strategic thinker: challenge assumptions, ask the right questions, and uncover root causes and long-term opportunities;
- Excellent communication and stakeholder management skills—comfortable influencing cross-functional and regional leadership;
- Experience working in EMEA regional or global customer operations is a strong plus;
- Fluent in English (Dutch is a plus, not a requirement).
Are you interested?If you’re excited to shape the future of customer experience across EMEA, we’d love to hear from you!